Refund policy

Return & Refund Policy

Quick Summary

30-day return window
Returns accepted for damaged or incorrect items
Customers are responsible for return shipping
No returns for incorrect size or change of mind (made-to-order products)
Refund or replacement available upon approval

30-Day Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

Unworn and unused
In the same condition that you received it
With tags and in its original packaging
Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at:

info@kadaapparel.com

Once your request is reviewed and approved, we will provide you with return instructions and the appropriate return address based on your location.

Please note:

Return addresses may vary depending on the product and region
Items sent back without prior approval will not be accepted

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

You may use the carrier of your choice to return the item. We recommend using a trackable shipping method, as Kada Apparel is not responsible for lost or untracked returns.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately at info@kadaapparel.com with:

Your order number
A description of the issue
Clear photos of the product

We will evaluate the situation and offer a replacement or refund at no additional cost.

Non-Returnable Items

Because all products are made to order, we do not accept returns for:

Incorrect size selection
Change of mind / buyer’s remorse
Sale items
Gift cards
Custom or personalized products

We strongly recommend reviewing sizing and product details before placing your order.

Exchanges

We do not offer direct exchanges.

If you would like a different size or product, the fastest way is to:

Request a return (if eligible)
Place a new order

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, you may choose:

A refund to your original payment method
or
A replacement item

Refunds are processed within 10 business days after approval. Please note that your bank or credit card provider may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at info@kadaapparel.com.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must meet the same return conditions: